HASNA's CV
Profile summary
Operations and training leader with 7+ years of experience across visitor experience, frontline operations, team leadership, staff development, administration, and cross-functional coordination within major Abu Dhabi attractions. Experienced in leading daily operations, supporting onboarding and training delivery, coaching employees, tracking training completion, identifying development needs, maintaining training documentation, and reinforcing SOPs and service standards. Known for strong communication, organization, problem-solving, and a consistent focus on operational readiness and guest experience.
Key skills
ProfessionalTraining Coordination & Delivery Onboarding & Refresher Training Coaching & Staff Development up Training Needs Identification Team Leadership Frontline Operations Visitor Experience SOP Development & Compliance Staff Scheduling & Deployment Cross-functional Coordination Reporting & Documentation Guest Service Operational Readiness Office Management Verbal & Written Communication Communication & Negotiation Teamwork Attention to Detail
Professional experience
teamLab Phenomena, Miral Experiences LLC - Abu Dhabi, UAE /Oct 2024 - Present
consistencyand compliance with operational procedures.- Lead frontline operations and team deployment during assigned shifts, ensuring smooth daily operations, visitor safety, service
- Coordinate and support training activities for frontline employees, including onboarding, refresher training, role-specific learning, and operational readiness.
- Track training attendance, completion, progress, and outstanding requirements; maintain accurate training records, trackers, and supporting documentation.
- Coach team members on service standards, SOPs, communication, guest engagement, and performance expectations, providing feedback and follow-up support.
- Identify training needs and knowledge gaps through operational observation, employee feedback, and performance trends, and communicate development priorities to management.
- Prepare, review, and update training materials, guides, briefing content, trackers, and other learning resources to support consistent knowledge and service delivery.
SeaWorld Yas Island, Miral Experiences LLC - Abu Dhabi, UAE /Oct 2023 - Oct 2024
business requirements and timelines.Coordinated departmental supply-chain activities, purchase requests, and service delivery while ensuring compliance with
- Managed revenue tracking, daily departmental reports, data validation, reconciliation, schedules, travel logistics, employee records, timesheets, recruitment support, and payroll-related reporting. Executive Office Administrator
Warner Bros. World Yas Island, Miral Experiences - Abu Dhabi, UAE /Oct 2021 - Oct 2023
coordination, event supportand effective task follow-up.- Provided high-level administrative support to the General Manager and coordinated day-to-day executive office operations.
- Improved workflow through structured administrative processes, interdepartmental communication, documentation, project
- Handled sensitive information with confidentiality and supported scheduling, office procedures, and cross-functional business requirements. Guest Services Associate
CLYMB Entertainment, Miral Experiences - Abu Dhabi, UAE /Oct 2019 - Oct 2021
day-to-day operational requirements.- Delivered customer service across reception, ticketing, and retail operations while handling guest enquiries, transactions, and
- Supported Team Leader and Communications Control responsibilities, inventory activities, month-end revenue reporting, and staff coordination. Frontline Operations Associate
Warner Bros. World Yas Island, Miral Experiences - Abu Dhabi, UAE /Jul 2018 - Oct 2019
complaintsand contributed to consistent service delivery.- Delivered safe and efficient ride operations in line with HSE requirements, SOPs, and guest service standards.
- Supported onboarding and training of new employees, reinforced operational procedures, handled guest enquiries and